Delete Account
Request permanent deletion of your account and non-required personal data. Financial, tax, payment, asset-custody, fraud-prevention and dispute records are retained only where required.
How this works
- Submit an account deletion request from the customer portal after logging in.
- Once deletion is complete, app and portal access are permanently deleted and no longer available for active use.
- Invoices, payments, deliveries, custody/assets, accounting records, tax records, and audit logs may still be retained where required by law or legitimate business obligations.
- If you have outstanding balances, pending quantities, open deliveries, unreturned company assets, active complaints, or unsettled wallet or financial obligations, your account deletion request cannot be completed until those obligations are settled.
Your app and portal access and active services are permanently deleted after completion. Your historical invoices, payments, deliveries, and identity details are retained in a restricted archive for tax, accounting, audit, dispute, and legal obligations. Retained data is not used for login, marketing, notifications, or new deliveries.
Support: info@bluelagoon.ae
Expected processing time: within 7 business days
Delete Account
You must be logged in as the customer to submit an account deletion request.