Refund Policy
This page explains the policy details that apply to this business website.
Return & Refund Policy
This Return and Refund Policy applies only to products purchased directly through Blue Lagoon Water LLC SPC via our authorized sales representatives or through our official website bluelagoon.ae.
If products were purchased through a retail store or third-party distributor, customers must contact that store directly regarding returns or exchanges.
Blue Lagoon Water is committed to providing high-quality products and reliable service. Customers are encouraged to inspect products at the time of delivery. Any damaged or defective items should be reported within 24 hours of delivery. Blue Lagoon Water may not be responsible for replacing or refunding products if the damage or issue is reported after this time period.
How to Apply for a Refund
If you believe you are eligible for a refund, you may submit a refund request within 24 hours from the time of delivery by sending an email to:
Your email should include the following details:
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Customer name
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Registered mobile number
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Delivery address
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Product details to be returned
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Date and time of purchase or delivery
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Reason for the refund request
Once your refund request is received, you will receive an acknowledgment email confirming receipt of your request. If the request is approved, you will receive further instructions regarding the return process. In certain cases, return or shipping charges may apply.
How Long Will It Take to Receive My Refund?
After the returned product has been received and inspected by our team, we will notify you by email regarding the approval or rejection of your refund request.
If the refund is approved, it will be processed using the original method of payment. Refund processing may take up to 10 working days, depending on the payment provider or financial institution.
Eligible Products for Return
Products may be eligible for return under the following conditions:
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The product is unused and unopened
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The product was purchased directly from Blue Lagoon Water
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The return request was submitted within 24 hours of delivery
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The product is returned in its original condition
The following items are not eligible for return or refund:
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Coupon books, vouchers, or promotional coupons
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Free gifts or promotional items
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Any product that has been opened, used, or damaged after delivery
Coupon books or vouchers are non-transferable, non-refundable, and remain valid only for the period specified at the time of purchase or issuance.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Blue Lagoon Water LLC SPC
M5, Building 148, opposite ADSM
Corniche Area, Abu Dhabi, UAE
Website: https://bluelagoon.ae
Email: info@bluelagoon.ae